ACACIA Artisan respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit or use https://acaciasc.com/ (the "Website"), purchase our products, create an account, contact us, or otherwise interact with us.
ACACIA operates its online store using Shopify, which provides the ecommerce platform that enables us to sell our products and provide our online services.
By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
The type of personal information we collect depends on how you interact with us and the services you use.
We may collect the following types of personal information:
Contact and identification information
This may include:
Account information
If you create an account with us, we may collect information such as:
Order and transaction information
When you purchase from us, we may collect information relating to your transaction, including:
Payment information
Payments made through our website may be processed by third-party payment providers.
We may receive information relating to the payment transaction, such as payment confirmation, payment method and transaction status. Payment card details may be collected and processed directly by the relevant payment provider rather than being stored by us.
Communications
When you contact us, we may collect the information you provide, including the contents of emails, messages, enquiries, reviews or other communications.
Device and technical information
When you visit our website, certain information may be collected automatically, including:
Usage information
We may collect information about how you interact with our website, including the pages, products and features you view or use, searches you perform and actions you take on the Website.
2. How We Collect Personal Information
We may collect personal information in several ways.
Directly from you
We may collect information directly from you when you:
Automatically
Some information is collected automatically when you use our website through cookies, pixels, tags and similar technologies.
These technologies may help us understand how visitors use our website, remember preferences, operate shopping cart functions, improve Website performance and provide relevant advertising where applicable.
From third parties
We may receive personal information from third parties that help us operate our business, including ecommerce, payment, delivery, marketing, analytics, customer service and technology providers.
3. Cookies and Similar Technologies
We may use cookies and similar technologies to operate and improve our website.
Cookies may be used to:
Some cookies may be placed by third-party service providers that provide analytics, advertising or other functionality.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website or prevent some features from working correctly.
4. How We Use Personal Information
We may collect, hold, use and disclose your personal information for purposes including:
Providing our products and services
We may use your information to:
Communicating with you
We may use your contact information to communicate with you about:
Marketing and advertising
Where permitted by applicable law, we may use your personal information to send you marketing and promotional communications about our products, services, offers and promotions.
Marketing communications may be sent by email, SMS or other permitted channels.
You can unsubscribe from promotional emails by using the unsubscribe link included in the communication. You may also contact us to request that we stop sending you direct marketing communications.
We will continue to send necessary non-promotional communications, such as order confirmations and important information about your purchases, even if you opt out of marketing communications.
Where applicable, we may also use cookies and similar technologies to help us understand advertising effectiveness or provide targeted advertising.
We will handle direct marketing in accordance with applicable privacy and electronic marketing laws. Australian Privacy Principle 7 generally requires an appropriate basis for direct marketing and a simple way for individuals to opt out.
Security and fraud prevention
We may use personal information to:
Legal and regulatory purposes
We may use or disclose personal information where reasonably necessary to:
5. How We Disclose Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.
These parties may include:
Shopify
Our website is hosted and operated using Shopify. Shopify may collect and process personal information in connection with the operation of our online store.
For more information about how Shopify handles personal information, please refer to Shopify's privacy information.
Payment providers
We may share relevant information with payment processors and financial service providers to process payments, refunds and other transactions.
Shipping and delivery providers
We may provide your name, address, contact details and order information to shipping or courier providers so that your order can be delivered.
Technology and service providers
We may use third-party providers that assist us with:
Business and professional advisers
We may disclose information to professional advisers, such as accountants, lawyers, insurers or other advisers, where reasonably necessary for our business operations or legal obligations.
Business transactions
If ACACIA is involved in a merger, acquisition, sale of assets, restructuring, financing, insolvency or similar business transaction, personal information may be disclosed or transferred as part of that transaction were permitted by law.
Legal requirements
We may disclose personal information where required or authorised by law, including in response to lawful requests, court orders or other legal processes.
We do not sell personal information in the ordinary course of operating our business.
6. Shopify
Our online store is powered by Shopify.
Shopify may collect and process personal information relating to your use of our website and interactions with our store.
Information submitted through our website may be transmitted to or processed by Shopify and other service providers that help us provide our services.
For more information about how Shopify handles personal information, please refer to Shopify's privacy policy and privacy resources.
Where applicable, you may also exercise certain privacy rights directly with Shopify in relation to personal information processed by Shopify.
7. Overseas Disclosure and International Transfers
Some of the third-party service providers we use may be located outside Australia. As a result, your personal information may be transferred to, stored in or accessed from countries outside Australia.
The countries in which personal information may be processed will depend on the service providers and technology we use.
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Where required by applicable Australian privacy law, we will take reasonable steps to ensure that overseas disclosures are handled in accordance with our obligations.
The Australian Privacy Principles require an APP privacy policy to state whether personal information is likely to be disclosed overseas and, where practicable, identify the countries in which overseas recipients are likely to be located.
8. How We Hold and Protect Personal Information
We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the nature of the information and how it is collected, personal information may be stored electronically through our systems, Shopify and other service providers we use to operate our business.
Security measures may include appropriate access controls, authentication, secure systems and other reasonable technical and organisational safeguards.
However, no method of transmitting or storing information is completely secure. We cannot guarantee that information transmitted over the internet will always be completely secure.
If you believe your personal information has been accessed or disclosed without authorisation, please contact us as soon as possible.
9. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, unless we are required or permitted by law to retain it.
10. Access to Your Personal Information
You may request access to personal information we hold about you, subject to applicable legal exceptions.
If you would like to request access to your personal information, please contact us using the details provided in the Contact Us (put contact page link here) section below.
We may need to verify your identity before providing access to personal information.
11. Correction of Personal Information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date for the purposes for which it is used.
If you believe that personal information, we hold about you is inaccurate, incomplete or out of date, please contact us and request that it be corrected.
We will consider your request and take reasonable steps to correct information where appropriate.
12. Deletion Requests
Depending on the circumstances and applicable law, you may request that we delete personal information we hold about you.
We may not be able to delete certain information where we are legally required or permitted to retain it, including information required for legal, accounting, tax, security or dispute-resolution purposes.
If you request deletion, we will explain if any information needs to be retained and why.
13. Marketing Preferences
You can opt out of promotional communications from us at any time.
For email marketing, you can use the unsubscribe link included in our marketing emails.
For other forms of marketing, you can contact us using the details below and request that your information no longer be used for direct marketing.
Opting out of marketing communications will not affect necessary communications relating to your orders, account, transactions or other services you have requested.
14. Children's Privacy
Our website and services are not directed at children.
We do not knowingly collect personal information from children were prohibited by applicable law.
If you believe that a child has provided us with personal information, please contact us using the details below. We will take reasonable steps to review the information and, where appropriate, delete it.
15. Third-Party Websites and Links
Our website may contain links to third-party websites, services or platforms.
These third parties operate independently from ACACIA and may have their own privacy policies and terms.
We are not responsible for the privacy, security or content practices of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
16. Your Privacy Rights
Depending on your circumstances and applicable law, you may have rights relating to your personal information, including the right to:
These rights are not absolute and may be subject to exceptions under applicable law.
We will not unlawfully discriminate against you for exercising a privacy right.
We may need to verify your identity before processing certain requests.
17. Privacy Complaints
If you have a concern or complaint about the way we have handled your personal information, please contact us first using the contact details below.
Please provide enough information for us to understand and investigate your complaint.
We will acknowledge and investigate privacy complaints and respond within a reasonable period.
If you are not satisfied with our response, or if we do not respond within a reasonable period, you may contact the Office of the Australian Information Commissioner (OAIC) to make a privacy complaint.
Further information about making a privacy complaint is available from the OAIC.
The OAIC recommends that privacy policies explain how an individual can complain directly to the organisation, how the complaint will be handled, and the circumstances in which the complaint may subsequently be taken to the OAIC.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Website, services, technology, privacy practices or legal obligations.
When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.
Where required by law, we will provide additional notice of material changes.
We recommend reviewing this Privacy Policy periodically to remain informed about how we handle personal information.
19. Contact Us
If you have questions about this Privacy Policy, would like to exercise your privacy rights, or wish to make a privacy complaint, please contact us:
ACACIA Artisan
Phone: +61 433 830 649
Email: info@acaciasc.com
Postal address:
4A Hunter Street
Fairfield NSW 2165
Australia.