At ACACIA, we make sure all your order to arrive safely and as quickly as possible. All orders are carefully prepared and dispatched from Australia, with delivery options available across Australia.
Order Processing
Once you place order, please allow up to 10 business days for processing before your order is dispatched.
Processing time is separate from delivery time. Your delivery timeframe begins once your order has been dispatched and is with the shipping carrier.
You will receive an order or shipping confirmation once your order has been dispatched.
Shipping Options & Delivery Times
We currently offer the following domestic shipping options within Australia:
(i) Standard Shipping
Please note that the 2 - 8 business day timeframe refers to the transit time after your order has been dispatched and does not include the 10-business-day processing period.
(ii) Express Shipping
Express shipping provides a faster delivery option once your order has been processed and dispatched. Selecting express shipping does not reduce the order processing time.
Delivery Delays
Delivery times are estimates provided for guidance and may vary depending on the destination, carrier delays, public holidays, weather conditions, or other circumstances outside our control.
While we do our best to ensure orders are dispatched and delivered within the expected timeframe, ACACIA cannot guarantee a specific delivery date.
If your order has not arrived within the expected delivery timeframe, please contact us so we can assist you in checking the status of your shipment.
Incorrect or Incomplete Delivery Information
Please make sure your delivery address and contact details are correct when placing your order. ACACIA is not responsible for delays or additional delivery costs caused by incorrect or incomplete information provided at checkout.
If you realise that you have entered the wrong address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that the delivery address can be changed after an order has been processed or dispatched.
Damaged or Missing Orders
If your order arrives damaged, please contact us as soon as possible with your order number and details of the issue. Where appropriate, we may ask you to provide photographs of the packaging and damaged item so we can investigate the matter with the delivery carrier.
If your order appears to be missing or has not arrived within the expected delivery timeframe, please contact us so we can help investigate the shipment.
Questions About Shipping
If you have any questions about your order or our shipping policy, please contact us and our team will be happy to assist.